We offer a no quibble 14 day return policy. If any of our items are unsuitable you may return them for a full refund or exchange as long as they are returned complete with tags and original packaging in fully re saleable condition. If you wish to exchange an item (for example for a different size) the quickest way is to order what you require and send the original item back for a refund. Please fill in the returns form and enclose with the returned product. Returns must be made within 14 days of receipt. Return Postage & Packing is payable by the customer.
Shoe boxes should be sent in a postal bag. Do not seal shoe boxes with tape as this damages the box and therefore the return will not be in a resalable condition.
For your peace of mind we suggest you send returns by signed for/ recorded delivery. This means that if your parcel is lost in the post you will be able to claim from the carrier for goods that were lost. If you wish you can use Standard post with proof of posting which is more economical but offers no insurance & we cannot accept responsibility for lost or damaged post.
Items not required:A full refund (less postage) will be given.
Item for exchange: The cost of redelivery will be charged for.
Faulty goods: Faulty goods will be assessed and if faulty a replacement will be offered or a refund given if required. The cost of postage that you paid to return the goods to us will also be refunded.
Incorrect Product dispatched: If we have sent out incorrect goods please accept our apologies & return them to us. We will re send out the correct goods and refund you the cost of postage you paid to return the goods to us.
Free products: Free products associated with purchased items you return must be returned also. If the free items are not returned, unfortunately you will be charged for them at the normal price.
All returns and Refunds are processed within 28 days. Refunds can only be credited back onto the card you originally made payment.
Your Rights to Cancel
We fully comply with Distance Selling Regulations. Under the Distance Selling Regulations, you have a cooling off period if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt, This includes any carriage charge at the time you placed the order, but excludes the products listed as exceptions see below
– Personalised or made-to-measure products
– Perishable goods
– Unsealed CDs, DVDs, tapes or other recording media, software or video
If you wish to cancel, you must inform us in writing, quoting your order number, within 7 working days following the day you received the goods and you must also take reasonable care of the goods. What do we mean by reasonable care? We would consider that reasonable care has not been taken of the goods, for instance, if you have used them to an extent beyond what would be reasonable if examining them in a shop before purchase.
If you cancel an order we will require that you return the goods complete with all undamaged packaging to us in good time, with the original packaging and at your own expense. We will refund within 30 days of notification of cancellation once we have received the returned goods.