What Customers Say

What our customers say about our different products           what customers say

With our newest web site what our customers say are reviews are on individual products.  Before latest site this is what our customers say after receiving their orders.

Hello
Now I have had time to sort out how the contact trainer is fixed up everything is great. My 4month old Cavalier puppy learned to use the see-saw in two minutes by watching my year old dog do it. He just trotted up as if he was a veteran. The quality is first rate. I’m saving up for a dog walk now!
Thank you so much for your prompt service and excellent products. 5 stars indeed
Judith Hampson

Yes the order (and cheque) arrived safely on Friday and I am delighted with the items – my dog took one look at the contact trainer and immediately put his front paws on the contact area and waited for me to say walk on! (He is agility trained and the contact equipment is his favourite!). Sorry I did not get back to you sooner to let you know all had arrived, but I was frantically busy all Friday and yesterday. Thank you very much for your excellent and personal service. I shall certainly use you again if you have items I need!
Thanks again,
Carol

Enve Canine Services use DK9′s quality agility equipment for our dog training sessions. Nigel and his family have been supplying us for a number of years and are friendly and helpful and have gone out of their way to ensure our needs are met and orders are delivered on time. We have always found the equipment to be finished to a high specification and very good value for money.
Kind Regards
Ve and Emma

Hi Nigel
Tunnel arrived safety today, I am so pleased with it such lovely quality and also bonnie (my dog) absolutely loves it.
Thank-you for the great service and I will be almost defiantly getting some other items from you in the near future.
Regards
Jason & bonnie

Yes thank you Nigel. Arrived safely yesterday morning. Having such a hoot!
Jasper surprisingly v good! But then again food is involved! Wish my two boys would jump through hoops to please me for a small biscuit!
Thanks for a great product and excellent service Nigel. A lot of fun!
Michele.

Hi,
Yes I received it last week and I am very happy with it. It’s wonderfully made and such a brilliant price for such amazing equipment. All of my rats have had a go with it and my youngest are really enjoying it (the oldest ones are a little lazy but I’m hoping with enough bribery they’ll soon be doing the same!). Thanks so much. Whenever in the future I have a dog I’ll definitely be buying my equipment from you too.
Anna

Hi Nigel,
The reflective sheet Sun Guard Light is the best reflective material I’ve ever bought. I’ve spent so much money on various materials over the years “guaranteed” to keep my van and the dogs tent area cool when we are at flyball tournaments, but this is the only one that really does keep my dogs cool and safe from the heat.
I put it over my van and “canopied” it over the side sliding door all day. It was 31 Celsius outside most of the day, but inside the van it was lovely and cool.
Please could you send me another one.
Thank you.
Valerie & the dogs

Hi Nigel
It arrived safe and sound yesterday, thankyou. It’s just what I needed.
Thanks once again for a very good service.
Sharon

Hi
It arrived safely undoubtedly due to the excellent protective packing. It wouldn’t surprise me if we decided to order a few extra jumps sometime in the future.
Rebecca

Hi Nigel
Many thanks, I am delighted with the agility equipment. Not so delighted with one of my dogs who chewed the bottom of the largest section of the long jump while I was distracted by our new puppy! We are going to try to repair it but if it keep falling over would you be able to give me a quote for a replacement piece please? Even our new puppy was able to walk over the contact point trainer safely (with supervision) to build his confidence as the surface is non slip.
Thanks again, the equipment looks great and the dogs are enjoying it.
Best wishes
Julie

Hi Nigel
Rat agility set arrived safely and in excellent condition. Many thanks again.
I will definitely be recommending your company to other people in the rat club.
Regards
Jan

Hi,
It is fantastic. Our Rats, Degus, Chinchillas and Degus have all has a little play. I’m the Animal Care Technician at South Downs College, Waterlooville. The equipment I purchased is used in the practical animal handling sessions with the students.
Fantastic
Many thanks Rachel

Hi Nigel & Sarah,
Yes, the tunnel arrived late on Fri afternoon, and I’m very pleased with it. I’m happy with all of the equipment – the A-Frame is going to take some practise putting up and down.
Thanks so much for your help, advice and support, I’d be happy to recommend DK9 to anyone, I’ve been really pleased with your customer service from start to finish – thank you very much.
Regards
Jo

Yes the contact trainer arrived Friday and I must say that I am very pleased with it. The dog goes over it fine and has to think about his contact at the finish. I appreciate your friendly and helpful approach to doing business and will be recommending you to friends and fellow dog owners.
Hope to do business with you again in future.
Best regards
Pat

Hello
Collected the training frame from work yesterday and I am absolutely delighted with it. It is so well made and can easily be moved around.
I have it indoors at the moment!!
Thanks very much
Andrea

I am absolutely delighted with the jumps I received from you. The jumps are of the best quality I have used so far and amazingly affordable.
I can’t wait to use them at my dog rehab and day care centre in Sussex.
Thanks a million!
Amy Hatcher, celebrity dog trainer

Many thanks for the order recieved today, great service and products.
Regards
A Philips

Yes it came on Wednesday and Opal and I are very happy with it and have been using it none stop she thinks its the only way to get the ball thrown at the mo. it was packed well and i couldn’t get into it fast enough (it was like being a kid again) thanks. i am saving fast for the see saw now
Emma and Opal

Hi Nigel
Sorry I haven’t replied earlier but we have been away.  The jumps arrived safely and we are really pleased with them.  They are so easy to put up and take down again and light to carry.  Molly loves them!
Best wishes
Jill

RAT testimonial
We’ve been clicker training my boys to use the equipment everyday. All 6 have had a go at the jumps, Alani likes the weaves, and Phoenix is absolutely superb at everything! He’s done everything but the hoop jump & we are chunking that down in stages as it is perhaps the most difficult thing in the set. He’s even started doing the jumps and A frame unprompted and then looking up at me as if to say “come on, that was fab, where’s the click and treat?”
The equipment is truely wonderful, it’s beautifully constructed and finished and everyone keeps commenting on how nice and well made it is. I’m even considering taking the equipment to the next Yorkshire Rat Club show in leeds and hosting the rat agility! Usually it’s improvised items but it would be nice to see a proper course. The only bit of constructive feedback i’d give is that the weaves could perhaps be a little wider, or staggered ……

Hi Nigel
Thanks for your email, I was going to contact you to say that yes the equipment has come and Sunny and I are thrilled with it! My garden now looks like Hickstead and all my friends are very jealous.
I think the jumps are well made and in addition you have been very good at communicating with me. I’m sure I’ll be back for more at some stage.
Best wishes
Penny

Hello Nigel,
The contact trainer and jumps arrived yesterday and now all set up and really pleased with them. Thank you.
Have sent photo of that different long jump trainer. Will be interested in your thoughts. I only am looking at this with trials in mind, not agility.
Rosemary

Dear Nigel,
Yes thank you for your interest, delivery fine and also very nice people.  At first sight the dogwalk is really professional – I am impressed – havn’t had time to install it outside (just half in the garage!) but I’m impressed with the way it works – I think you might have another order from Belgium!  which perhaps I could have delivered to friends in Kent?  I was at an agility seminar today so have returned with lots of excercises to maximise dog walk!
Thank you for taking the trouble to follow up my order – much appreciated!
Best regards
Susan

Just wanted to say a huge thankyou to Nigel and also everyone at dk9 ltd for all our agility equipment. Its absoloutley fantastic and we cant believe how well made it is and how quickly it was delivered. We started using it from the minute we got it and the staff and the dogs at the shelter love it. We would recommend it to everyone!
Thanks again
from all the staff and the dogs at the RSPCA in Southport

Nigel,
Many thanks for the equipment you supplied Crossroads Kennels. We are extremely happy with the quality and especially the finish on all of the wooden kit.
Many thanks
Charlotte

Hello Nigel
Just to say thank you for our contact trainer which arrived safely on Friday, really pleased with it.
Many thanks
Marina Harvey

Hi
We received the contact trainer today, many thanks for the prompt delivery.
Trish Rusby

Hi Nigel,
The contact trainer was set up and used by the GB team in germany in order to practice our contacts! Many other nationalities were also found using it too! We had to keep kicking them off so that the GB squad could get a look in!! Finally, thanks so much for sending so quickly! We have the world champ qualifier on Monday and I will be sure to bring it along!
Thanks again,
Sarah Evans

We would like to say a very big thank you for the loan of the agility equipment. Next year we are going to be doing this event again for the Macmillan either 19 or 26 July. Also thank you so much for your kind donation towards the show.
H S Skippings and M P Gough
Hooe Dog Show

Just to let you know we received the tunnel on Thursday and really pleased.  It was tried and tested Thursday evening and really good.
Thank you once again
Pat Webb

Dear Nigel,
I wanted to thank you and the team for all you did to make sure my wife’s birthday present was such a success! Thanks for all the help and advice and for making sure the equipment arrived on time. She is delighted with the contact trainer which is a super piece of kit. I also have no reservations in recommending your company to anybody interested in good service and also a great product. Many thanks
Ted Stokes

Fantastic value for money and well worth the wait!
Mrs Glynnis Wensley

I would like to thank Nigel for the Starter Set B I ordered from you. We were very impressed with the quality of the equipment supplied.  We are also looking forward to dealing with you again in the near future.
Many thanks once again.
Regards
Mr. S. Hark

Thanks DK9 for the prompt delivery on the tunnel at such short notice.
Thanks
Judith

Hope you have found this page helpful.  We also thank what our previous customers say as it helps future customers when purchasing.